TERMS AND CONDITIONS

Please read these terms and conditions carefully

Universal SKYVIP Services cannot be used to obtain an exemption from mandatory official measures in the passenger handling process such as passenger screening, passport control or clearing customs.

The immigration and customs area are independent and external from the Government, they have their own rules which must be respected and complied with. During the walking through these areas the passenger must be responsible for the carrying and transfer of their documents and belongings. Immigration, Airline and Meet and Greet Team are 3 different entities, therefore any delay, changes of border rules, cancellation or Airline or/and Immigration refusal for passengers to enter the country and/or to board the flight; Meet and Greet Terms and Conditions will be applied accordingly and Universal SKYVIP Services Team will not be held liable for the decision of the airline and immigration. Service availability and airport regulations are fluid and can change anytime, therefore Universal SKYVIP Services representative will provide expedited guidance through the airport only if authorized by the airport officials.

Universal SKYVIP Services customers are responsible for all VAT taxes that apply, based on point of service.

A service request becomes a binding order only when Universal SKYVIP Services responds with a confirmation.

Please note that the maximum service time cannot exceed 2 hours and we reserve the right to charge 100% of the total payment amount should any service extension caused by but not limited to flight delay, immigration clearance, baggage claim etc. is required for every 2 hours and thereafter.

Customer/Agency is responsible for informing Universal SKYVIP Services of voluntary changes to the original itinerary.

Service fee is non-refundable for cancellations received less than 24 hours before the scheduled service. Any cancellation notice between 24h-48hrs prior to the service is subject to 50% of the total booking price. No-shows will be charged at the full service fee. Any modifications must be done at least 14 hours in advance of the scheduled service and may be subject to additional fees up to 100% of the value of the booking. In such circumstances, any service fees already paid to Universal SKYVIP Services will be non-refundable. A transaction processing fee of 3.8% will be deducted from all refunds.

Customer/Agency agrees to provide all the necessary information for Universal SKYVIP Services to coordinate and deliver the service. Incomplete services due to inaccurate or missing information will not be eligible for refunds.

All applicable excess baggage fees, change charges and additional collections may apply. Universal SKYVIP Services are priced, sold and confirmed based on a predefined party size.

Universal SKYVIP Services will charge for additional customers in the party beyond those that have been confirmed in advance. Universal SKYVIP Services reserves the right to charge the original form of payment for any additional customers.

All complaints must be received within 48 hours after the service is rendered in order to be eligible for a refund, if applicable.

Universal SKYVIP Services is not liable for missing bags; it is the passenger’s responsibility to confirm their luggage at the belt with the porter.

Upon purchasing the service from Universal SKYVIP Services, you agree not to disparage or denigrate Universal SKYVIP orally or in writing, and that neither you nor anyone acting on your behalf will publish, post or otherwise release any material in written or electronic format, make speeches, gain interviews or make public statements that mention the company, its operations, clients, employees, products, or services without the prior written consent of the company.

Universal Sky Services do not include medical assistance, assistance with meals/drinks or aid within a restroom, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact Universal SKYVIP Services at +1(855)575-9847 to make their reservations and to discuss their disability-related needs.

Premium Services Terms and conditions:

Please note that there are varying names used for this type of service, such as VVIP Assistance, VIP Salon or Tarmac Service, they all essentially refer to the same thing. This type of service is typically carried out through the use of VIP Lounge, Salon, or Terminal facilities. It is important to review the applicable Terms and Conditions when engaging in this service.

Cancellations, Changes, and Refunds

– All reservation fees are non-refundable and non-transferable
– Reservation changes less than 48 hours before travel: 50% charge
– Cancellation less than 48 hours before travel: No refund or credit
– Cancellation more than 48 hours before travel: 50% of reservation cost to be credited toward future reservation
– Exceptions may be made for airline cancellations or changes. If your carrier has stopped service for your particular flight or if they have made a schedule change on your behalf, notify our Member Services team in order to receive a full credit. You may be requested to supply confirmation of the change from your airline.