TERMS AND CONDITIONS

Please read these terms and conditions carefully

Universal SKYVIP Services is not intended to be used as a means of avoiding mandatory official measures during the passenger handling process, including passport control, passenger screening, or customs clearance.

The immigration and customs areas are independent and operate under their own regulations that must be followed. Passengers are responsible for carrying and transferring their own documents and belongings while in these areas.

It is important to note that the airline, immigration, and Meet and Greet teams are separate entities, and if there are any delays, cancellations, or changes in border rules that prevent passengers from boarding their flights or entering a country, the Meet and Greet Terms and Conditions will apply and Universal SKYVIP Services Team will not be held liable for the decision made by the airline or immigration. As service availability and airport regulations can change at any time, Universal SKYVIP Services representatives can provide expedited guidance through the airport only if authorized by the airport officials.

Customers using Universal SKYVIP Services are responsible for any VAT taxes that may apply, based on the location of the service.

Service requests are considered binding orders only once Universal SKYVIP Services responds with an official confirmation email.

The maximum service time cannot exceed 2 hours, and any service extension beyond that will incur an additional fee of 100% of the total payment amount for every 2 hours or part thereof, caused by circumstances such as flight delays, immigration clearance, or baggage claim delays.

It is the responsibility of the customer or agency to inform Universal SKYVIP Services of any voluntary changes to the original itinerary.

Cancellations made less than 24 hours prior to the scheduled service are non-refundable, while cancellations made between 24 and 48 hours prior to the scheduled service will be subject to a 50% cancellation fee. No-shows will be charged the full service fee, and any modifications made less than 24 hours prior to the scheduled service may be subject to additional fees up to 100% of the value of the booking. In such cases, any service fees already paid to Universal SKYVIP Services will be non-refundable. A transaction processing fee of 4% will be deducted from all refunds.

Our services operate independently of airline operations, and we cannot be held liable for disruptions or inconveniences resulting from airline-related delays or cancellations. Our greeters are deployed in advance to ensure their availability and must be compensated in full for their reserved time slot. Passengers are responsible for any additional costs that may arise due to airline-related delays or cancellations.

The Customer/Agency is responsible for providing Universal SKYVIP Services with all necessary information to coordinate and deliver the service. If the service is incomplete due to inaccurate or missing information, it will not be eligible for refunds.

Excess baggage fees, change charges, and additional collections may apply, and the service is priced, sold, and confirmed based on a predetermined party size. If additional customers beyond those confirmed in advance are added to the party, Universal SKYVIP Services will charge for them and reserve the right to charge the original form of payment for any additional customers.

Any complaints must be received within 48 hours of the rendered service to be eligible for a refund, if applicable.

Universal SKYVIP Services is not liable for missing bags, and passengers are responsible for confirming their luggage at the belt with the porter.

Upon purchasing the service, Customers agree not to disparage or denigrate Universal SKYVIP Services orally or in writing, and will not publish, post, or release any material that mentions the company, its operations, clients, employees, products, or services without prior written consent.

Universal SKYVIP Services does not include medical assistance, assistance with meals/drinks or aid within a restroom, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact Universal SKYVIP Services at +1(855)575-9847 to make their reservations and discuss their disability-related needs.

Universal SkyVIP Services operates in 160+ airports, and the cancellation policies mentioned above are suitable for all the airports served except for Amsterdam, Australia airports, Providenciales, Japan airports and all the VIP Tarmac services.

Amsterdam AMS Airport:

Bookings cancelled in less than 24 hours: 100% of booking fee

Bookings cancelled in less than 48: 50% of booking fee

Bookings cancelled in less than 72 hours: 25% of booking fee

Bookings cancelled in more than 72 hours in advance: a fee of 4% will be applied

Australia Airports:

Bookings cancelled in less than 48 hours: 100% of booking fee

Bookings cancelled in less than 7 days: 50% of booking fee

Bookings cancelled in more than 7 days in advance: a fee of 4% will be applied

Bangkok – BKK:

Bookings canceled more than 14 days prior to arrival or departure qualify for a full refund, subject to a 5% handling fee. However, any fees associated with manual bookings or last-minute requests by the sales support team are non-refundable.

Bookings canceled between 14 to 2 days prior to the service incur a 75% cancellation fee.

Bookings canceled less than 48 hours in advance are non-refundable.

Japan Airports:

Bookings cancelled in less than 72 hours: 100% of booking fee

Bookings cancelled in less than 7 days: 50% of booking fee

Bookings cancelled in more than 8 days in advance: a fee of 4% will be applied

Providenciales PLS Airport:

If a cancellation is made more than 22 days prior to the service, a fee of 4% will be applied and the remaining amount will be refunded. However, if the cancellation is made within 22 days of the service, the service is non-refundable.

VIP Tarmac Services Terms and Conditions:

Please be advised that this type of service, commonly referred to as VVIP Assistance, VIP Salon, or VIP Tarmac Service, is typically provided through the use of VIP Lounge/Salon, or VIP Terminal facilities. It is crucial to review the applicable Terms and Conditions prior to utilizing this service.

Cancellation, Change, and Refund Policy:

All reservation fees are non-refundable and non-transferable.
Changes to reservations made less than 48 hours prior to travel will incur a 50% charge.
Cancellations made less than 48 hours before travel are not eligible for refunds or credits.
If a cancellation is made more than 48 hours before the travel date, a 50% discount will be applied to the cost of rebooking the service. However, please note that this discount does not constitute a credit or refund of any kind and the original reservation fees remain non-refundable.
Exceptions may be made for airline cancellations or changes. If your carrier has stopped service for your flight or made a schedule change, please notify our Member Services team to receive a full credit. Documentation confirming the change from your airline may be required.