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VIP Meet and Greet service at Madrid MAD airport
We provide VIP Meet and Greet service on arrivals, departures and connecting flights. Our greeter will assist you every step of the way during your jorney through the airport. Our service is available to all passengers, on any airline and in any ticket class.
Madrid MAD airport VIP Arrival service
Madrid MAD airport VIP Departure service
Madrid MAD airport VIP Connection service
Madrid MAD airport baggage assistance
Madrid MAD airport special assistance
Madrid MAD VIP transfer service
OTHER AIRPORTS OF SPAIN WE SERVE
MADRID MAD AIRPORT VIP SERVICES REVIEWS
FREQUENTLY ASKED QUESTIONS
What is VIP Airport Meet & Greet service?
What is included in VIP Airport Meet & Assist?
What is "Fast Track"?
Does VIP Meet & Greet include baggage porter, lounge access, golf cart buggy or airport transfer?
How much does the VIP Meet & Greet cost?
What is the cancelation policy? How do I change or cancel my booking?
Do I need to tip a Universal SkyVIP representative?
What happens if I am going to be late or early?
Are children permitted? Are there any discounts?
Do I need to tell you of every little change to my plans?
Are there any other restrictions or rules that might apply?
VIP Meet & Greet Service at Madrid MAD Airport is a personal service performed by a dedicated airport agent that meets and greets passengers with a name sign, provides extra help with completing all airport formalities and enables passengers to reach the gate of departure or arrivals terminal the fastest way possible.
Upon departure through Madrid MAD Airport, the assigned greeter will meet passengers curbside at the airport and will expedite their departure though a fast security line, assist with luggage and VIP lounge access if requested until the plane is ready to take off. Upon arrival at Madrid MAD Airport the greeter will meet passengers at the airbridge and escort through fast track or private immigration processing, help to collect the luggage and escort through customs directly to a pre-arranged means of transportation.Upon connection/transit through Madrid MAD Airport, the agent will meet passengers near the air-bridge, escort to and through immigration or any security checks to a baggage claim to collect and recheck luggage if needed, obtain new boarding passes and expedite the departure the fastest possible way. After that the passengers will be taken to an airline or member lounge, or directly to the flight’s boarding gate.
Fast Track in Madrid MAD Airport saves time and hassle and makes the passage through busy airports both fast and easy. Fast Track enables passengers to bypass lines in airports and be serviced on a priority basis.
Kindly let us know at the time of booking if you require additional services as such. The availability depends on the airport, terminal, number of passengers and pieces of luggage. Please note, not all the airports may have airside porters, buggies or VIP lounges, please let us know if needed when booking the services. The private transportation to and from the airport is available upon request at selected airports.
These services are offered at various pricing points, depending on the airport, whether it is an arrival, departure, or transfer service, and whether the lounge is being used. Package rates are available for services required on both arrival and departure. Pricing is also dependent on the number of passengers. You can contact our Support Team via email, phone, social media platforms 24/7 at any time of your booking process.
If you already have your booking confirmation please email us with the change request as soon as you can. We understand plans change, please cancel or modify your booking no less than 24 hours prior to a service to avoid a non refundable charge ( 3.8% terminal fee will be applied).
All the cancellations of VIP Tarmac services are non refundable. Some of the airports offer credit for future travels. Please contact us regarding the cancellation policy for Tarmac via email.
Tipping is absolutely optional and not expected. Our agent’s main priority is to make sure all your travel needs are met and executed.
The assigned agent will monitor your arrival flight time and make all necessary changes to meet you on time. If you are running late to the airport for your departure flights, please let your assigned agent know immediately, so they can adjust the meeting time.
Absolutely, all children are welcome. Please contact us directly with the child's age and airport details, as rules and regulations differ from airport to airport according to authority regulations. If you are traveling with a big group or interested in roundtrip service, kindly let us know at the time of booking as a discount can be applied if applicable.
Please contact us in case of urgent changes, such as lead passenger name change, service date, flight or amount of passengers change. As well if you wish to include additional services such as porter, buggy, lounge access or cancel additional service.
Every airport has its own rules and regulations. You will be provided a detailed description about your requested type of service in your requested airport. Don’t hesitate to ask if any questions arise. Please note, there are still some local COVID-19 quarantine & health regulations and rules in force in some airports. The permission to enter a country or to board a flight is decided by local border control, the local health authorities, and/or the airline and may be beyond our control.