VIP MEET AND GREET SERVICE AT Madrid - MAD AIRPORT

VIP Meet & Greet Service is a personal service performed by a dedicated airport agent that meets and greets passengers with a name sign, provides extra help with completing all airport formalities and enables passengers to reach the gate of departure or arrivals terminal the fastest way possible.

Upon departure, the assigned greeter will meet passengers curbside at the airport and will expedite their departure though a fast security line, assist with luggage and VIP lounge access if requested until the plane is ready to take off.

Upon arrival, the greeter will meet passengers at the airbridge and escort through fast track or private immigration processing, help to collect the luggage and escort through customs directly to a pre-arranged means of transportation.

Upon connection/transit, the agent will meet passengers near the air-bridge, escort to and through immigration or any security checks to a baggage claim to collect and recheck luggage if needed, obtain new boarding passes and expedite the departure the fastest possible way. After that the passengers will be taken to an airline or member lounge, or directly to the flight’s boarding gate.

Kindly let us know at the time of booking if you require additional services as such. The availability depends on the airport, terminal, number of passengers and pieces of luggage. Please note, not all the airports may have airside porters, buggies or VIP lounges, please let us know if needed when booking the services. The private transportation to and from the airport is available upon request at selected airports.

These services are offered at various pricing points, depending on the airport, whether it is an arrival, departure, or transfer service, and whether the lounge is being used. Package rates are available for services required on both arrival and departure. Pricing is also dependent on the number of passengers. You can contact our Support Team via email, phone, social media platforms 24/7 at any time of your booking process.

If you already have your booking confirmation please email us with the change request as soon as you can. We understand plans change, please cancel or modify your booking no less than 48 hours prior to a scheduled service to avoid a non refundable charge (please note that a 4% terminal fee will be applied).

All the cancellations of VIP Tarmac services are non refundable. Some of the airports offer credit for future travels. Please contact us regarding the cancellation policy for Tarmac via email.

Tipping is absolutely optional and not expected. Our agent’s main priority is to make sure all your travel needs are met and executed.

The assigned agent will monitor your arrival flight time and make all necessary changes to meet you on time. If you are running late to the airport for your departure flights, please let your assigned agent know immediately, so they can adjust the meeting time.

Absolutely, all children are welcome. Please contact us directly with the child's age and airport details, as rules and regulations differ from airport to airport according to authority regulations. If you are traveling with a big group or interested in roundtrip service, kindly let us know at the time of booking as a discount can be applied if applicable.

Please contact us in case of urgent changes, such as lead passenger name change, service date, flight or amount of passengers change. As well if you wish to include additional services such as porter, buggy, lounge access or cancel additional service.

Every airport has its own rules and regulations. You will be provided a detailed description about your requested type of service in your requested airport. Don’t hesitate to ask if any questions arise. Please note, there are still some local COVID-19 quarantine & health regulations and rules in force in some airports. The permission to enter a country or to board a flight is decided by local border control, the local health authorities, and/or the airline and may be beyond our control.