The service was excellent. I was met immediately I disembarked from the plane at LHR, and at a time when LHR was recording 3 - 4 hour wait at Passport Control, traveling with a toddler would have been ... I do not regret using the Airport Assist service. it was a seamless passage for me and my family. The personnel was very polite, friendly and patient. Even when BA messed up by distributing passengers' luggage on 4 different carousels, he was very supportive. I would recommend this service to anyone. Thank you Universal Sky Services for a great experience.