TERMS AND CONDITIONS

Please read these terms and conditions carefully

SkyVIP Services is not intended to be used as a means of avoiding mandatory official measures during the passenger handling process, including passport control, passenger screening, or customs clearance.

The immigration and customs areas are independent and operate under their own regulations that must be followed. Passengers are responsible for carrying and transferring their own documents and belongings while in these areas.

It is important to note that the airline, immigration, and Meet and Greet teams operate independently. In the event of flight delays, cancellations, or alterations in border regulations that prevent passengers from boarding or entering a country, the stipulations outlined in the Meet and Greet Terms and Conditions still govern. Even if passengers can no longer fly and, as a result, can’t avail themselves of SkyVIP’s services, charges are non-refundable to offset airport fees and greeters’ scheduled time committed to the scheduled service. SkyVIP is not accountable for decisions made by airlines or customs and immigration officials. The extent of assistance SkyVIP representatives can provide is contingent upon the authorization of airport officials, as airport rules and service availability can vary.

Customers using SkyVIP Services are responsible for any VAT taxes that may apply, based on the location of the service.

Service requests are considered binding orders only once SkyVIP Services responds with an official confirmation email.

Please be aware that making a payment does not automatically confirm your booking. We will update you on the status of your booking through email. If there is any denial or unavailability of service, you will receive a full refund. Additionally, SkyVIP reserves the right to cancel this contract up to 24 hours before the scheduled time of service if unforeseen circumstances arise post-confirmation that prevent the fulfillment of the order. These situations often involve airport authorities suspending VIP Services. In such cases, SkyVIP will promptly notify the customer, at the latest 24 hours prior to the service time. Should this occur, any payments made will be fully and immediately refunded.

Our pricing undergoes revisions every 3 months. If you happen to be reviewing prices more than two months in advance or making a purchase for a service scheduled more than 2 months ahead, there is a chance that we may reach out to you closer to the dates to inform you of any price adjustments. At that point, you will have the option to either cancel and receive a full refund or choose to pay the difference in order to retain the service.

The maximum service time cannot exceed 2 hours, and any service extension beyond that will incur an additional fee of 100% of the total payment amount for every 2 hours or part thereof, caused by circumstances such as flight delays, immigration clearance, or baggage claim delays.

It is the responsibility of the customer or agency to inform SkyVIP Services of any voluntary changes to the original itinerary.

Cancellations made less than 24 hours prior to the scheduled service are non-refundable, while cancellations made between 24 and 48 hours prior to the scheduled service will be subject to a 50% cancellation fee. No-shows will be charged the full service fee, and any modifications made less than 48 hours prior to the scheduled service may be subject to availability and additional fees up to 100% of the value of the booking. In such cases, any service fees already paid to SkyVIP Services will be non-refundable. A transaction processing fee of 4% will be deducted from all refunds. Concerning alterations to existing bookings, it’s essential to note that if there’s a price discrepancy between the initial reservation and the amended one due to rate changes, SkyVIP Services reserve the right to charge the difference to the amended booking. Any additional payments incurred will be processed at the time the request for the booking modification is made.

Our services operate independently of airline operations, and we cannot be held liable for disruptions or inconveniences resulting from airline-related delays or cancellations. Our greeters are deployed in advance to ensure their availability and must be compensated in full for their reserved time slot. Passengers are responsible for any additional costs that may arise due to airline-related delays or cancellations.

The Customer/Agency is responsible for providing SkyVIP Services with all necessary information to coordinate and deliver the service. If the service is incomplete due to inaccurate or missing information, it will not be eligible for refunds.

Excess baggage fees, change charges, and additional collections may apply, and the service is priced, sold, and confirmed based on a predetermined party size. If additional customers beyond those confirmed in advance are added to the party, SkyVIP Services will charge for them and reserve the right to charge the original form of payment for any additional customers.

Any complaints must be received within 48 hours of the rendered service to be eligible for a refund, if applicable.

The greeter availability, once confirmed, remains conditional until payment is received and acknowledged by the client. Reservations are held for a maximum of 30 minutes after sending the payment link to the client.

SkyVIP reserves the right to apply additional charges for bookings made less than 72 hours in advance, services scheduled during early morning or late-night hours (22:00-7:00), and instances where clients are travelling with more than seven bags, where an additional luggage fee will be applicable.

SkyVIP Services is not liable for missing bags, and passengers are responsible for confirming their luggage at the belt with the porter.

Upon purchasing the service, Customers agree not to disparage or denigrate SkyVIP Services orally or in writing, and will not publish, post, or release any material that mentions the company, its operations, clients, employees, products, or services without prior written consent.

SkyVIP Services does not include medical assistance, assistance with meals/drinks or aid within a restroom, assistance to passengers with cognitive or developmental limitations, or assistance to passengers with mobility, vision, or hearing limitations. Customers with disability-related needs should contact SkyVIP Services at +1(855)575-9847 to make their reservations and discuss their disability-related needs.

SkyVIP Services operates in 200+ airports, and the cancellation policies mentioned above are suitable for all the airports served except for Amsterdam, Australia airports, Bangkok, Munich, Japan airports, Providenciales, Puerto Vallarta, Singapore and all the VIP Terminal/VIP Lounge Services.

Amsterdam AMS Airports:

Bookings cancelled in less than 24 hours: 100% of booking fee

Bookings cancelled in less than 48: 50% of booking fee

Bookings cancelled in less than 72 hours: 25% of booking fee

Bookings cancelled in more than 72 hours in advance: a fee of 4% will be applied

Australia Airports:

Bookings cancelled in less than 48 hours: 100% of booking fee

Bookings cancelled in less than 7 days: 50% of booking fee

Bookings cancelled in more than 7 days in advance: a fee of 4% will be applied

Bangkok – BKK:

Bookings canceled more than 14 days prior to arrival or departure qualify for a full refund, subject to a 5% handling fee. However, any fees associated with manual bookings or last-minute requests by the sales support team are non-refundable.

Bookings canceled between 14 to 2 days prior to the service incur a 75% cancellation fee.

Bookings canceled less than 48 hours in advance are non-refundable.

Cartagena CTG Airport:

Bookings canceled less than 48 hours in advance are non-refundable.

Bookings cancelled in more than 48 hours in advance: a fee of 4% will be applied.

Japan Airports:

Bookings cancelled in less than 72 hours: 100% of booking fee

Bookings cancelled in less than 7 days: 50% of booking fee

Bookings cancelled in more than 8 days in advance: a fee of 4% will be applied

Munich MUC:

Bookings cancelled more than 4 days (96 hours) in advance are subject to a 4% handling fee.

For cancellations and modifications made between 96 to 72 hours prior to the scheduled service, a 50% fee of the service rate will be charged.

Bookings cancelled less than 72 hours in advance will incur a 100% cancellation fee, with no refunds available.

Providenciales PLS Airport:

Bookings cancelled more than 22 days in advance are subject to a 4% handling fee.

Bookings cancelled less than 22 days in advance will incur a 100% cancellation fee, with no refunds available.

Puerto Vallarta PVR Airport:

Once we confirm the service, there are no refunds for cancellations.

If a cancellation occurs on the same day as the scheduled service, no refunds will be issued, and the service cannot be rescheduled.

In the event of a cancellation with at least 72 hours' notice, no refunds will be given, but you can reschedule the service for a later date within a 2-month validity period, as long as you provide evidence of the flight cancellation by the airline.

Singapore SIN Airport:

Any Amendments/Cancellations made less than 60 Hours prior to service date and time will be at full charge. In the event of a “no show” - full rates apply.

For cancellations made more than 60 hours prior to the scheduled service, a refund processing fee of 4% will be charged on all service refunds.

VIP Tarmac Services Terms and Conditions:

Please be advised that this type of service, commonly referred to as VVIP Assistance, VIP Salon, or VIP Tarmac Service, is typically provided through the use of VIP Lounge/Salon, or VIP Terminal facilities. It is crucial to review the applicable Terms and Conditions prior to utilizing this service:

All reservation fees are non-refundable
Changes to reservations made less than 48 hours prior to travel will incur a 50% charge.

VIP Tarmac Cancellation, Change, and Refund Policy at Los Angeles LAX Airport:

All reservation fees are non-refundable and non-transferable.
Changes to reservations made less than 48 hours prior to travel will incur a 50% charge.
Cancellations made less than 48 hours before travel are not eligible for refunds or credits.
If a cancellation is made more than 48 hours before the travel date, a 50% discount will be applied to the cost of rebooking the service. However, please note that this discount does not constitute a credit or refund of any kind and the original reservation fees remain non-refundable.
Exceptions may be made for airline cancellations or changes. If your carrier has stopped service for your flight or made a schedule change, please notify our Member Services team to receive a full credit. Documentation confirming the change from your airline may be required.

VIP Tarmac Cancellation, Change, and Refund Policy at London Heathrow Airport LHR:

• Please note that fees for Tarmac – Heathrow VIP Black Service are non-refundable as a result of the cancellation of any booking.
• Changes to dates, times, flight details and/or Passenger numbers may not be made to bookings less than fifteen (15) hours before the scheduled flight departure or arrival time except at the sole discretion of Heathrow and will be subject to Additional Fees up to 100% of the value of the booking. In such circumstances, any fees already paid to VIP Terminal will be non-refundable.
You may change the booking date to date falling within three (3) months prior to or following the original booking date, subject to availability.
• A booking cannot be transferred to another Passenger not already included on the original booking.
• Heathrow reserves the right to refuse Heathrow VIP Black Service and access to the Heathrow VIP Black Service Lounges for any Passenger and/or Meet and Greet Guests and to charge Additional Fees if the following information is inaccurate, false and/or has not been provided prior to the Passengers and/or Meet and Greet Guests arriving at the Heathrow VIP Areas:

any Advanced Passenger Information of the Passenger;
details of the Meet and Greet Guests (including names and number of Meet and Greet Guests); and
details of any vehicles used to transport the Passengers and/or Meet and Greet Guests to and from the Heathrow VIP Areas or used airside, including details of the drivers of such vehicles.